Ever since the media flap that erupted when ABC News reported
on Ralph Lauren outfitting the US Olympic team with uniforms made in China,
I’ve been scrutinizing everything in our office to see where it’s been
made.
The keyboard I’m typing on and the mouse I’m using? Made in
China. The mousepad? China. The phone on my desk, the chair I’m sitting on and
much of the stuff in our office-supply closet: China. China. And, yes, you
guessed it, China.
According to Mark Arena of PR Verdict, Ralph Lauren, the
go-to designer for US Olympic uniforms since the 2008 Summer Games in Beijing,
has been outsourcing these functions to China all along – in fact, most of the
objects that surround us every day are made there – but no one really bothers
about it.
So why now? Politics.
It’s a presidential election year, and President Obama’s
re-election campaign has been relentlessly hammering
the presumptive Republican nominee, one-percenter and car-elevator owner Mitt
Romney, over his record of outsourcing jobs to other countries while at the
helm of private equity firm Bain Capital and as Massachusetts’ governor. All of
a sudden, the heated debate over outsourcing of American jobs has created a PR
landmine for Ralph Lauren.
Would people have cared if it wasn’t for the Olympics?
Probably not. Or if they did, it wouldn’t have landed as lead story on network
news.
An All-American identity is the keystone in RL’s branding
arch, so to speak. Its main emblem, apart from the horse-and-rider Polo logo,
is the American flag. It is Americana at the very core. On the flagship website, you see the waving
Stars and Stripes in the words RALPH LAUREN, just above a photo of the
much-discussed uniforms, which the company says it is proud to create. Ralph
Lauren went wrong because it forgot that when you’re in the business of selling
Americana, it helps to be perceived as 100% red-white-and blue. (Still) Red
China garments just don’t feel right. And in an election year, politics, like
the Olympics, is a game that attracts many spectators. This time Ralph Lauren
got mixed up in a pre-game tussle that didn’t need to happen.
That said, if you build up your brand as a paragon of
American-ness while outsourcing the
making of Team USA uniforms to China during an election year - where
outsourcing is a major issue - your PR team shouldn’t be shocked when the
proverbial **** hits the fan.
I half-agree with Mark Arena’s verdict that RL handled this
well. Yes, it didn’t ignore the issue. It acknowledged the problem and promised
to rectify it in time for 2014’s Winter Olympics.
But the damage has been done. “Sorry” doesn’t cut it. And
let’s face it, in our mile-a-minute, tweet-a-micro-second culture, is anyone
going to remember this little PR snag – or its lesson – on Friday February 7,
2014, at the opening of the next Winter Olympics, a whopping 817,000+ minutes
away? My Magic 8 Ball says ‘no.’ More than likely it will leave another company
open to similar slipups. Even so, companies need to remember that nothing they
do happens in a vacuum and often products and promotions that bear no obvious
linkage to other events, be it politics or world news, somehow becomes relevant. It also doesn’t hurt to remember election
year rally-around-the-flag sensationalism.
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